After weeks of investigation, the US Consumer Product Safety Commission announced a formal recall of the Galaxy Note 7 in conjunction with Samsung today. The move outlines the problems with the phone's exploding battery and puts in place a path for consumers to return or replace the device. The news should come as source of relief for Samsung customers, many of whom have been grappling with the company's mixed messaging and sometimes confusing responses to the Note 7's ongoing issues. The formal recall covers about 1 million devices.
"Consumers should immediately stop using and power down the recalled Galaxy Note 7 devices purchased before September 15th, 2016," reads the CPSC's recommendation. "Contact the wireless carrier, retail outlet, or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note 7 with a different battery, a refund, or a new replacement device." The CPSC has also updated the US incident count, pegging the number of units with overheating batteries at 92, including 26 reports of burns and 55 reports of property damage.
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